Frequently Asked Questions

Everything you need to know about shopping at Laura Canada.

What is your return policy for online orders?

We offer a 30-day return policy from the date of purchase for most items. Products must be unworn, unwashed, and have all original tags attached. Please note that certain items, such as intimate apparel, are final sale for hygienic reasons.

How long will it take to receive my order?

Standard shipping typically takes 3 to 7 business days depending on your location within Canada. Express shipping options are available at checkout if you need your fashion essentials sooner.

Do you offer in-store pickups?

Yes, we offer a 'Ship to Store' option which is free of charge. Simply select your preferred Laura or Melanie Lyne boutique during the checkout process and wait for your pickup notification email.

How can I determine my correct size?

We provide a comprehensive size guide on every product page to help you find the perfect fit. Our collections include Petite, Plus, and Plus Petite ranges to ensure we cater to every woman's unique silhouette.

Can I track my shipment?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Laura gift cards for a seamless shopping experience.